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The average star rating for all reviews submitted to is 4.9 / 5 based on 20,153 customer reviews on SafeBuy members.
"Absolutely essential - the nationally recognised and Government backed SafeBuy accreditation scheme for web retailers gives consumers the confidence to buy from us and we would not be without it!" 

Richard Cruttenden, Owner

"Having added the SafeBuy logo and accreditation onto our website we immediately saw an increase in the conversion of visitors browsing our site to placing orders. This can only be attributed to the confidence factor associated with ordering from an accredited web retailer." 

Simon Young , Senior Partner

How to Contact Us

If you have any questions or require further information on the SafeBuy scheme, you can contact SafeBuy in the following ways:

For Consumer Complaints or Mediation Issues:

Please note that we can only handle complaints or mediation requests by email or post - NOT by telephone.

We are required to keep an audit trail of all complaints, mediations and resolutions so please, in the first instance, contact us via email ( or by post at the address below.

Be sure to read paragraphs 5.4 to 5.6 of our Code of Practice before you contact us.

Our free mediation service is only available if you have purchased from an accredited SafeBuy member.

By email:

By post:

Ecommerce Security Limited
43 Reading Road

By phone:

01491 411 111

Company Details:

Registered address: as above
Registered in England no. 08116125
VAT no. GB 137 6153 13