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I can only feel that you are expected to get positive and professional answers by the brilliant customer service team manager!
Thanks Bethany for letting me to change my mind and stick with 1 Answer Insurance Ltd.
This is the first time I deleted with One Answer insurance services, I would like thank you so much Tom for the great customer services you have proved to me also I wanna congratulate the company that they employ great man who can be face of the company, as he solved my problem and called several times also he informed my company about the insurance policy then he sorted out. I rally appreciate what you have done and solve the issue. Also I wanna mention that you’re company must be proud of you ( Tom Brown )
Thank you soo much
Martha was A kind polite and knowledgeable person I came to her with quite a tricky problem she told me it would take 24 hours and she would contact me with the answer the following day which she did true to her word great customer service experience many thanks martha
This company is one of the worst companies ever. They make you send so many documents, not very helpful at all and the person on whatsapp was very blunt and rude. They charged us over £1000 more due to not excepting my 9 years no claims bonus (however other companies did except my ncb) and took £250 after only 1 month of cancellation. I have all the documents and I have been advised by trading standards to make a complaint.
After a very frustrating time trying to get through via the phone lines and lack of communication via WhatsApp. Even though I sent my information through I was not advised for 7 days that you needed more information. It was only after I chased this that I discovered that you needed more info. Finally I ended up speaking with Marcus in the sales team who said he would get a manager to call me. Alas Ashley called but I missed the call and once again I had to call and be on hold for approximately 35 minutes before finally getting through to Martha who restored my faith as she dealt with my concerns took to time to understand what was needed. Also promised to call me back and sorted out the insurance certificate. I still have to send my vehicle license plate from the council to you by Friday. (Provided that the council gets it ready by then. I will send via WhatsApp and have to call to ensure you have it to stop you from cancelling my policy.
I would like to appreciate you Chloe for today that you were do polite , nice, respectful , helpful and amazing . people like you make the place special so your company is lucky to have you there for sure :)
Rayan Allen and Danny Saunders both were very polite and patience with me. when i was doing taxi insurance for my father.
Rayan and Danny both had positive attitude and Positive listening .
my uncle will come over to ONE ANSWER for his taxi renewal in two months time.
i will definitely recommend ONE ANSWER
Never ever have I had such a positive experience in arranging car insurance! i found the company thru a comparative website - what a find! The first person I dealt with - Scot was remarkable.People skills far beyond those usually found . Even when a problem arose ( my fault I think) he passed me to a colleague Rosie who quickly sorted the problem. I would highly recommend the company to EVERYONE!
Scott went above and beyond to help me out and was really patient whilst I was looking for different vans to insure . He also contacted via WhatsApp after asking my permission which I thought was a great touch and made my life a hell of a lot easier being able to contact him directly rather than having to go through all the options every time when I ring the main line . Top man . Top service . Thanks
Had the good fortune of dealing with Danny Saunders absolutely fantastic from start to finish definitely worth a ***** five star rating , couldn’t have been more helpful. Will be passing his number on to a few in the Edinburgh taxi trade , very satisfied customer .
Very satisfied, easy to buy online, great prices and service. Lovely packaging and just as picture