1st CENTRAL Insurance
Potential SafeBuy Universal Rating:
4.7Rating0Reviews
verifiedexcellent
Top 5%forMoney
4.6
4.2
5
1.2
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Mr Ioan Bura Popa
Is the best company car insurance I found
JoanneS-344
Read the reviews BEFORE you take out the policy. They charge you a fee of £30 for EVERY minor amendment to your policy including a minor change to my occupation. I am definitely NOT going to renew with them, my advice is to shop around and go elsewhere!
JudeF-9
Today they cancelled my policy giving me an unacceptable reasons. I was paying to a policy which was never activated for 10 months. It took 10 months figure out an issue in policy. Not recommended for anyone
AlexH-420
Totally misleading company. We were forced to pay a setting up fee of 50 quid which was not communicated to us at the moment of the purchase. After an hour of trying to get our point across on the phone, the clerk totally acknowledged that although we were right we are just wasting our time and the complaint will be rejected.
It was easy to use, clear and good value
JoeL-132
If I rate it I will give zero and this is due to this company is very bad and they cancel the policy and said I am cheating them due to I only input one information that is not affect price and the important is the validation department CAN’T cannot tell me until the policy validated after 10days later !
They cancel my policy and they have more deducted price than they should .
Guys don’t look they boat low price as they should be close their business!
Marky2009
Beware of this company absolutely pathetic my partner had a lorry crash into her vehicle in the middle of the night constant headache constant problems with getting the repairs done garage struggle to deal with the insurance company has very hard to deal with wouldn't pay the money 7 months later we find out that this case is still not been closed therefore she has now lost her no claims bonuses until they sort this problem out they have not contacted us they have not sent no messages emails or letters to us just left us hanging to find out herself so as she is due to get insurance she cannot get insurance now not unless she does it with no claims until these people sort their own problems at which I find is pathetic please be aware do not use this company I am reporting them also expecting us now to run around contacting Witnesses to help them get their money back or she loses her no claims which I find is a bit like black male
MartinR-258
Terrible service. I stated a previous claim in my original application. Policy accepted only to find that two weeks later I have a £250 policy increase as the date of my accident is different to the date the insurers settled the claim. When I questioned the validity of the increase I received a default on my credit history! Three emails in I am still to receive a reply from 1st Central.
I used compare the market to get this quote and in my 30 years of driving have never had a problem like this.
My advice would be to carefully consider if this company is prepared to listen to its customers and value them before taking out a policy with them.
Very very disappointed.
ScottJ-84
This company treat their customers with utter contempt. If you have a problem, there is no one other than the selling agents, to help sort anything out, The agent who cannot see why the company are demanding money, cannot help, so who is meant to help sort problems, can't get anything in writing. I am at my wits end. My advice is avoid this company, because should you have a problem, they are absolutely not interested in the slightest.
AdamG-5
@1stCentral shocking customer service. Cancelled my policy without notifying me, charged me £75 for the privilege, and won’t restart it so I can drive home legally because “they’ve gone home for the day”.
First time using this company/website. Very simple to purchase policy.
GarethBowser
Never use this company
They never answer their phones..hence why I've spent over £50 calling them.
They lie and send you round houses only for weeks later you realise what and who your dealing with.
Funny thing is.. I'M NOT EVEN A POLICY HOLDER WITH THEM....I GOT HIT BY ONE OF THEIR POLICY HOLDERS!
THEY OWE ME £500 EXCESS WHICH I PAID AND I'VE STRUGGLED TO GET THIS MONEY BACK. IN FACT I'VE INCURRED £50 CALL CHARGES!
I HAVE SPENT OVER 13 HOURS NOW TO RESOLVE MY SIMPLE QUERY...STILL GOT NOWHERE!!
BEWARE
THEY DO APPEAR HIGH ON SEARCH RESULTS ON COMPARISONS WEBSITE...SO IF YOU WANT ISSUES THEN USE THIS COMPANY.
S0 GLAD I DON'T HAVE A POLICY WITH THEM
1ST CENTRAL I HOPE MANY MANY MORE CUSTOMERS LEAVE REVIEWS SO EVERYONE IN THE UK KNOWS HOW BAD YOU ARE!!!
SoO
The absolute WORST insurance company very unprofessional they have no idea what they are talking about they all say different things honestly it’s not worth the headache wouldn’t wish this on my worst enemy
Mr Tomasz Sobczynski
I am happy with your company, because I already have one car with you, that's why I decided to insure the second one. Thank you.
Mr Fabian Whyte
Great. Fast service got insurance immediately.
Mr Alexandru Ciorici
Good service and good price
NasN-2
1st central poor company.stopped my policy a minor mistake.say me will contact you soon.i keep phoning they say we transfer IT department this that.i was unable to drive because of this rubbish company.not contact me.said me we will refund u.two months passed still not refund I got.again rang new things saying.never use this rubbish company
LeanneT-61
Wish i didnt have to give any stars. My policy was cancelled with no explanation, and I was only told a week after. So I could have lost my licence and job because of them. Still no explanation so I will be following up. Please save yourself the hassle, go with anyone but 1st Central
Rick
Very good self service facility. Cheap, quick to set up.
JohnD-1622
They provided a decent price and I was a customer for years, but as soon as I got involved in an accident and they actually had to do something, they were useless. I received no help or instruction on what I needed to do. I never knew what was going on and had to constantly chase them up for updates. Anyone I contacted were blunt, synical and made me feel like I was an inconvenience rather than a valued paying customer. Would not recommend to anyone, based on my experience.
Ms Marjorie Brown
Easy to insure and a competitive price, but a personal touch would have been nice
