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The boiler keeps tripping ,they reset the boiler in the first 6 months for free, after they want to charge £90 to reset it.(10 mins work). After a phone call they settled for £40. After the second time they informed me they had turned the thermostat down and it won't happen again. The old boiler was 20years old and never required attention. I have also sent emails with no reply. The aftercare is non existent , I wanted it fixed not reset.
A superb service in every way. A quick estimate followed by equally quick attendance by a charming operator and excellent, efficient work.
I understand that customers are quick to complain, but that should be balanced where praise is deserved. I would like to point out that Matt is a real ambassador for your company. Not only did he do a great job, did not put us at risk of being without hot water and heating into the evening with our granddaughters staying, but he was vocal about how good the company was to work for and the quality of work carried out across its many services. The whole team have been a real pleasure to deal with and the installation of the soak-away is a work of a craftsman. Would happily recommend to all.
Hassan has done a fantastic job replacing our consumer unit. He was friendly, knowledgeable and happy to help with additional enquires. We would highly recommend 1st Fix for electrical work.
1st Fix will take on difficult and challenging tasks which other contractors would turn down. They have a team of good, reliable electricians, plumbers, bathroom fitters, kitchen fitters, etc. Very good. Well done to them.
A wide range of trades was needed; carpenter, plasterer, plumber, electrician, decorator. Project management was very good - right trades turning up at the right time etc. (That was not the case when we had some other work, carried out by a different company!). Individual workers were top rate. They kept us informed and were always keen for us to check that we were happy with the work and the progress. A very professional and friendly team! Would certainly recommend 1st Fix - and would be happy to use them in the future.
The work included decoration of ceiling and installation of coving. Care
was taken to protect floor covering. Heavy furniture was moved and replaced which I appreciated.
Workmen not at fault. I explained the work needed by phone, but this was ignored. On day 1 the plumber arrived hours late and head office didn't give him instructions or time to complete the task, so I was charged for 2 hours of labour and no progress was made. On Day 2 I had to pay a 'day rate' for both a plumber and a carpenter. Again the plumber didn't arrive until nearly midday. When I tallied up the hours worked they fell well short of reasonable for a 'day rate' but head office argued that the hours that the carpenter spent waiting at the house for the plumber to arrive were chargeable.
This was a full days work and Paul was friendly and helpful throughout ensuring that the entire floor in the bathroom was completely secure before fitting our vinyl.
Paul from 1st Fix did a variety of jobs over two days. Very pleased with the work, as on previous occasion. Paul is conscientious, creative and very tidy and thoughtful.