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I would NEVER AGAIN will buy anything from this company and I have told my friends never to buy from them as well!!! Everyone was shocked when they saw our blinds. I have ordered black blinds and it came in two colours-black and white! One side is black and another is white. It looks horrible! On description it says that it is black blackout, it's not mentioned anywhere that one side is white. Customer service is discuisting! They don't care at all. They didn't replaced my blinds or offered a refund.
The online process of viewing, selecting and ordering blinds is very fast and simple. What I like about their process, and I haven't seen anyone else do it, is that they keep you updated on the production process as well. So you get emails telling you about the different production stages your order is going though. Novel and entertaining.
Nice Blinds ..good service
Really fab blinds well made easy to install
Always a good company to deal with
We bought two Roman blinds, they never worked and fell apart quickly. They either wouldn't go up or down as the mechanisms don't work. Then the chord fell apart on both. The quality of the materials is poor and cheap and so is the manufacturing. I called the company who said they had changed the manufactures as they were aware of the issues. They offered to send us a new pair free of charge and let us keep the original ones too. I thought that was a fair response so accepted. The new pair arrived and were to my amazement as bad as the original blinds and just as useless.
I called the company yet again and they said had I ordered over the phone and not online they would have suggested the Roman blinds with a roller blind type chain and mechanism. So what they are as saying is don't order online and unless you order by phone they'll send you substandard goods, I doubt a phone order makes any difference anyway as the product is so poor. They sent a third pair with chain mechanism which still feel cheap, though at least they do work, however because the roller blind type mechanism is more chunky at the back of the headrail, the blinds now sit too far away from the windows and not flush, so the thermal backing we requested with them is pointless as there are big gaps down the side.
Totally useless and pointless product which has only wasted a lot of our time and money!
Very quick making up and delivery service well packed arrived without damage