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I took a watch in for repair and made the gentleman aware of my upcoming holiday in 2 weeks time. I was given a price and told it would be a week. A week later I came to collect and told it would still be a few days. A few days later I was told the repair had still not been done. I reminded the gentleman. I needed the watch worked on immediately as I required it for my holiday. The gentleman stated this couldn't be done and simply handed my watch back, leaving me with only a few days to find an alternative. It seemed
as if he was not interested in my business and this was the simplest of jobs. I'm sorry the read of other peoples poor experiences too
Very rude and nasty old man - I paid £30 to have a fine gold necklace fixed, which broke again 1 day after. When I returned to the shop, the owner said I didn't look after it properly and that he couldn't take responsibility for any of his services.
I asked for a refund, even if partially, and he refused to give me. The necklace broke literally in the same place they were meant to have fixed it, how is that not a poor service that deserves refunding?
He then tried to sell me another necklace. Ha.
They take advantage of people offering virtually nothing for jewellery of great value and their jewellery is exorbitantly expensive.
be warned - If you are considering using this place - they are con artists and liars, have cost me 100's (maybe even 1,000s) of pounds; i wish i'd never entered the shop.
I took my great grandmothers (a ruby surrounded by diamonds) ring to A.H page to be resized for my fiancee the day after our engagement. I wish i never made this mistake. They resized it for us, and gave it back - saying it was in perfect order, and would last in it's current state for years.
2 weeks afterwards a diamond fell out.
Luckily we found the diamond and went back. A.H. Page told us that t it needed restoration - (which they hadn't mentioned before) - i agreed to get the ring restored - this cost around £400. We got it back after 2 weeks, again we were told it was in perfect condition.
3 weeks after that another diamond fell out. We lost it this time though.
I went back to AH page and tried to get my money back, they refused, denying that they'd ever told me it was in perfect condition.
I've since taken it for a quote with someone else - they could see no evidence of restoration at all - turns out A.H Page did nothing to our ring and charged me around 500 pounds for resizing and restoring it. i've since been to someone else - they restored it (and actually did it this time!), and it's been fine for the past 6 months.
I honestly wish that i'd never been to A.H Page, having them put this 200 year old ring in danger and then not even offering any compensation for damaging it (and the beginning of my engagement). Avoid them at all costs.
Please avoid. Very rude man, a truley horrible experience.
I dropped off a charm bracelet for a clean and with two charms to be added one Saturday to be told it would be ready for collection the following week. I said that was good because I needed to pick it up the following Saturday, and I was assured that would be OK. On the Friday the following week I called to check that my bracelet was ready for collection to be told by a man (I think the same one that I saw the previous w/e) that it wasn't ready. When I expressed disappointment at this given my deadline and asked if there was any way that they could put it to the top of the list to be done by the next day (it was a very quick job!), given the assurances I had been given when I dropped the bracelet off, he became totally deranged! He started shouting at me down the phone telling me I was too demanding, that he couldn't possibly put that kind of pressure on his staff, how we all have different requirements in life and we all have to compromise. It was an extraordinary tirade and whenever I tried to interject, he just shouted over me. He was very rude, rather intimidating and obviosuly had a completely warped view of customer service. A really desperate moment was when, unprompted, he shouted that there was no contract between us to prove that I had ever been told the bracelet would be ready in a week, so I couldn't prove anything! After several minutes of a very tricky call and accepting that the bracelet would not be ready in time, I then asked if I could come and collect it to take to another jeweller, to which at first he said no because it was at the workshop, then he said he would charge me £10 anyway to collect it from the workshop, and then he changed his mind altogether and said no I couldn't collect it. Was all so weird! I asked if he were willing to give me the address of the workshop so I could collect it myself, only to be told that was 'classified information' (was I talking to MI5?!). The call ended with him hanging up on me and me not knowing what was going on with my bracelet! I called my husband to ask him to intervene and sure enough my husband called and the man was perfectly normal, telling him the bracelet would be ready for collection the next mon/tues - annoying that he responded so much better to a man and not ideal timing but at least I knew it was getting done! Weirdly, first thing on the Monday i received a voicemail from the man telling me the bracelet was ready for collection - it was too early for the workshop to have done the work that morning, and he told me the workshop was closed over the w/e, so I reckon it was ready that Saturday all along! How bizarre! Luckily when i went to collect it, the man was not there and instead I was served by a perfectly pleasant and normal woman, but I was quite nervous going to the shop, which is pathetic given but illustrates how horribly unpleasant the man there is.
I brought in my shamballa bracelet accented with ball of pavé yellow diamonds in to be evaluated. First he asked for my original receipt. I don't keep receipts. He let his suspicions show. He gave me some reason for needing the receipt, and as this was my first time I complied though it seemed unnecessary. The next I brought in a copy of the receipt and handed over my bracelet. Two days later, he gave me some runaround story and handed me back my bracelet without charging me for the "appraisal". I was glad to be rid of him. Days later I'm wearing it and I see he popped out one of the diamonds-- he'd turned the ball so that spot was covered by the cords of the bracelet! Spiteful little man.
I, as a buying customer, have never seen anyone so terribly rude and narrow minded as the owner of this shop.
Two days ago, passing by the shop I saw a pretty looking diamond ring in the window display so I went in to have a look. After trying it on I liked how it looked so i was considering buying it. Because it was a second hand ring with a price tag of several thousands pounds, I naturally asked a few questions about it. I could tell he was an impatient man, not pleasant to talk to from the beginning as he kept on putting the ring back into the box. But, hey, every one has their own peculiarities, a wise man once told me. So, I asked him what he thinks of the condition of the ring as an expert and the impurities on the stone which I saw under a magnifying glass this is when he totally went on a suicide mission: that is dust; you are buying a piece of art, if you can afford it buy ii; once you buy it you can’t bring it back.
Luckily for me, I don’t have to have the ring!
I took two high end watches (a gold zenith and a gold breitling) in to be serviced.
They bust both and claim it was my fault. Well, they worked fine before. I just wanted to give them a good clean and oil etc.
Damn rude and refused to help after they handed them back and charged me 200 quid.
Avoid at all costs.
A & H Page is a goldsmith and silversmith, who also provide a valuation, engraving and repair service./nLocated in South Kensington A & H Page was first established in 1840 (Nottinghill Gate), our current shop at 66 Gloucester Road, SW7 since 1926./nWe are 3rd generation jewellers and silversmiths./nWe specialise in quality antique, period and modern jewellery, watches and silverware and also provide valuations for insurance and probate. Our repair service has been estalished since 1926./nOur membership of the National Association of Goldsmiths and the Institute of Registered Valuers (MIRV) is your guarantee of the highest standard of service.