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can not thank you enough, you made a very difficult time easy, you made me feel so important and all my request no matter how strange were all carried out. thank you is not enough , outstanding service!
Had a very bad experience with this company. A death in the family is bad enough to cope with without the funeral being a disaster. Friends and family are still saying it was the worst funeral they have been to. Would give a minus star rating if possible
I highly recommend Banks of Orrell
The staff are there for you at any time, you are given as much support as you request you are also allowed as long as you need with your loved one in the chapel.
Both my parents had a wonderful send off, I am having to arrange my needs and will be using Banks of Orrell.
We were made to feel at ease and comfortable when we met diane a funeral arranger. Nothing was too much trouble for her she was wonderful and had true empathy. She guided us through the whole process. We would highly recommend sankey and monks .
I would highly recommend Birtwistle's funeral services to everyone.
Bernedette & Ian made mums funeral everything we wanted it to be. Their kindness, support & professionalism throughout was immense, this made our pain so much easier to bear.
Thank you Ian & Bernedette
great service, kind caring people. Tony Harms was amazing what a guy
Service was lovely Gentle kind and they showed lots of empathy from the very start .Robert was one of the nicest gentleman my family have met . He looked after our dad from the start and maintained contact up to the day of our dads funeral . Under the circumstances of emotional stress Robert had an amazing calming manor.Our dad would of proud of the service you provided . Many thanks .
It restores your faith in human nature when you deal with people who show such kindness and generosity at a time when your feeling sad. I needed a headstone for my cat that had died and was treated with great kindness and not made to feel stupid that I was so upset about a pet. If this is the way they deal with the death of a family pet then I can only say their dealings with people who have lost a loved one must be wonderful.
I cannot praise this team high enough. The care and support shown at the loss of our mother has been above and beyond what I could have expected. A GREAT BIG THANK YOU to the team at Clacton branch who have all been so kind and helpful.
My four sibilings and I cannot thank you enough for the care and compassion you delivererd taking care of our Dad Harold Woodward. I truely cannot find the words to express how happy and pleased with the serivice you provided and the care you gave to our Dad. Thank you is not enough to say..........We are so pleased and blessed to have you to take care of our Dad and be at our side at this sad the time when Dad was in your care. Thank you so very much. Anne, David, John,Mary,Dawn.
Update - I'm relieved to report that Rathbone Funeral Directors did, over the following weeks, sort out all the aforementioned problems and provided a much improved service. Opportunities were made available for mourners to 'say their goodbyes' and everyone was treated with the utmost sensitivity. Our subsequent phone calls were no longer diverted across the West Midlands but dealt with efficiently by the excellent team at the Warwick office. On the day of the funeral the drivers were prompt and courteous, with the service at the Crematorium running perfectly. My faith in W G Rathbone as our local, caring undertaker is restored. Thank you.
If I could aware less than zero I would do that here for Rathbones. Please anyone do not use this company. As already mentioned the Manager is so insensitive, doesn't care, rude, and lacks empathy and compassion. So much to say. However, their workmanship is poor, they make terrible mistakes, they have no idea how to speak with people who are grieving. Our poor mum's headstone is still wonky, they sold us a headstone which needed specific fixings and yet they knew the cemetery would not allow the right fixings. In two years and several attempts they can't get the headstone straight and now wanting £600 to try again!!! Absolutely shocking. Their correspondence lacks professionalism and care. Horrid company, go somewhere else. The Funeral Manager is horrible.
My father had taken out a funeral plan with Helmeys which came into operation yesterday. From the first visit to the offices at Bushey to the very sensitive way the actual day was handled, I cannot praise them highly enough. On the occasions we needed to contact them, all the staff were very helpful which was so important for us as a family when our stress was inevitably heightened in a situation which was difficult to manage because we had not had to do it before. We all send our very grateful thanks.
When my dad passed away in July '17, we knew that we wanted a specific type of funeral, with certain criteria. They were fantastic - they listened, they helped, they were attentive and caring throughout. On the day of the funeral, they were professional and unobtrusive and simply helped to make it a very special and poignant day. Would highly recommend them.
We recently used H Dales of Longton on the sad loss of our dad. The service they provided was first class we were kept informed every step of the way from Jackie who was fantastic made the whole process less stressful. Would recommend there service.
I would like to thank Scott and his gentlemen for the most caring and dignified manner in the way they looked after myself and family after the recent loss of my husband, Peter. It helped to make a dreadful day more bearable. Thank you so much. From Linda Young, Frinton
As the title says we found this funeral directors to be beyond our expectations. They mangaged the whole process so professionally, with the right balance of emotional v practical response. Everyone we have been in contact with has been totally respectful and this has helped us in our time of grief.
Mr Colin Parrott
Very good website easy to find the plan that is right for you & understand what’s included
Once I decided on my plan payment through there website was easy & secure & all documents came shortly after & well presented
Just need to make a change to my plan
All in all very happy with there service so far
And having the peace of mind that everything is taken care of & my family don’t have the worry
My brother passed away on 09/08/12..Trish and the team at Valley have been first class in looking after everything, and certainly going the 'extra mile' in ensuring all went smoothly and with care and dignity.
A huge THANK YOU to everyone there.
You gave him a farewell to remember.
Once again thank you so much.
Wayne, Lilian and Rosemary Cooper
I found arranging the funeral much easier with the support and advice from this organisation. The service was ideal and I received comments about how it perfectly reflected my Grandfather.
This is owned by DIGNITY. We were charged over £5,500 for a funeral .We had the same type of funeral in London for under £4000(3 months earlier). Even when we went to the Chapel of rest our mum was not there and we had to wait for over an hour until they could get her from London to Ickenham (we had arranged this by phone 3 days earlier!!) We gave two stars as the funeral went well and Karen at Henry Paul did her best.We were rushed into using an undertaker and if we had more time would have gone to a family business. Please take this on board and if you see DIGNITY you are going to be charged over £3000, for looking after body £1000, plus undertaker£720, and then £1700 for THERE charges + all the extras!! 3rd party charges.
We lost Dads wife of 61 years partner of 65 our dear mum nan friend sister Sue on the 12th August 2018. David cane out to make the arrangements and when asked about a non religious service put us in touch with an amazing Celebrant who visited the same day, David supported us guided us and answer the numerous questions thrown at him. Very professional throughout. Contact made throughout this process leading up to the ceremony which was lead by Scott. Very caring compassionate helpful man. The whole service was beautiful and the support through out again outstanding. Collection of ashes was daunting for all family members but on phoning to arrange appointment Scott told us He would deliver them, and he did just that within 20 minutes, again caring and thoughtful and assuring Dad they were still there should any of us need them. Dad and all the family wish to thank you for everything through the difficult time. Thank you .
the information package sets out the details, terms and condition
very clearly. The folder is also very useful.
My dads funeral was arranged by these lovely people, we found them kind caring very professional and most of all they helped our family through a very difficult time, The looked after my dad whilst he was with them, he looked immaculate and we could not have asked for more. They arranged the flowers which were beautiful, we even got a beautiful book with pictures to remember my dad with pride, This is the place you want to help you through this time in your life and to take care of your loved ones
My dad passed away 12 Oct 16 and was collected by Alexander and dry on the 17 Oct 16 frm the hospital. The service my mum and us daughters received was always so kind even when all in tears after just seeing dad in the chapel. We were never rushed, the staff always ready to answer our questions no matter how silly we thought may be. Right up to and including day of my dad's cremation on the 2/11/16 we all would recommend you as you made such a sad time so much easier for us...thankyou paige for helping us throu the arrangements and to Scott for being our funeral director on the sad day and for making us laugh on the way to the wake...and to any others we spoke to while visiting dad in the chapel sorry can't remember names
Having to use your service's was very sad., but with the guidance and support of David it was alot easier. The compassion and sincerity was quite remarkable., on behalf of my entire family I say a big thank you for all your support and advice at such an awful time.
Mr Terence Roy Tippins
Yer comprehensive package
Miss Judith M B Warhurst
I am pleased to have changed to Dignity instead of GoldenCharter as the staff are far more helpful and friendly and really make you feel at ease.
We have used this Company three times now and on each occasion have been able to rely upon them for flawless service ... well worthy of a five star rating.
Mr Keith Potter
A well explained brochure with good service Would recommend.
Great service offered by all at Middleton and Woods. My father recently passed away at a young age and I, his son was responsible for making all of the arrangements. Vince and co where more than helpful, making sure I understood everything and what options were available to me. They had no agenda other than to help me, explaining to me all things necessary and explaining that funerals don't have to be what the norm is, exploring all options with me. Vince also conducted the ceremony and was a very good celebrate, they were able to book the cremation in within 2 weeks of passing meaning the family did not to wait weeks to lay my father to rest, whereas a friend also waiting to bury a loved one, went to a more known funeral directors and had to wait 5 weeks for a place at the same crematorium, highly recommend for a full service at a very competitive rate. Couldn't fault a single thing
I just want to thank Joseph Potts, Bellshill for the Memorial Service they organised at Bellshill West Church on Sunday 26 April 2015 for the lives of those whose funerals they conducted throughout the year. It was very moving and thoroughly uplifting to be able to come to this service and remember my dear father with people with like emotions. They also provided a lovely refreshment in the hall afterwards and it was lovely to speak with other people. The staff are first rate. At my father's funeral the attention to detail was second to none and they did everything you wanted in the most caring and compassionate way.
having occasion to use this company we found them to be extemely helpful,compassionate,and willing to spend time with us to give us the best possible options did not pressure us to chose expensive options but gave excellent guidance within our budget,the service and professional attitude was amazing Iwould highly reccomend using this funeral directors thank you very much for your help at a difficult time
Used this company this week for a dear friend, Extremely helpful and caring and carried out our wishes to the full. Nothing was too much trouble including horses from some 60 miles away.
I have no hesitation in recommending this company as they handled my dad’s funeral in a professional and caring manner. At the time of such loss we needed guidance about what to do and they supported me and my brother every step of the way. They even rang us after the funeral to ask how we were doing.
I arranged the funeral policy online it was very easy to do and the document was sent out in a few days.
Do not use this business or trust them with your own or your families' personal information. I merely telephoned them to enquire about a deceased friends' funeral, the woman who answered the phone said she was not allowed to give details without asking permission of 'the family' (who it turns out are NOT even related to the deceased). The woman took my name and phone number and assured me she would call me back. She didn't!!! - but shortly afterwards I got a string of; firstly strange, then rude, abusive, foul language phone calls from who I later learned, was this 'non- relative' who appeared to be 'pulling strings' not only for her own gain but in personal spite towards one of the deceased's actual relatives. Metcalfe's should have firstly checked their facts regarding the deceased's family and secondly asked my permission before giving my number to such a foul-mouthed third party. Having made further enquiries of the people who I know, knew the deceased, there are certainly in excess off 100 friends and relatives who were deprived of saying their goodbyes to a lovely man who certainly deserved much more respect than he got, NOT! a way to run a business!! Certainly NOT "The Ultimate Funeral Service" as claimed on Metcalfe's website.
I can’t thank Nick and Pat and the rest of the team Enough, organising my sons funeral was the hardest thing I’ve ever had to do, yet Pat and Nick helped my daughter Rachel youngest Son Kieran and I so much, they are both such kind, lovely, beautiful, people, I’ve told my children I want to be cared for by them when it’s my turn to go, everything about the organisation, the quality of service, everything about them is second to none, and their personal touches moved me so much too, as hard as the day was for us all, they made it so beautiful for us all, I truly can’t thank them enough, I’ve recommended these lovely people to so many of my family and friends, if an award was given to best Undertakers I’d give it to them, I thank them so so much for everything they done for us all, and for caring for my Stephen on his final Chapter, I hope they are all proud of themselves and the service and kindness they give to people at their darkest times, much love from Betty Rachel and Kieran xx
Mark was great. He helped me through every aspect of mum's funeral. He was kind and sympathetic but not morose. Everything went smoothly with no problems at all. The team did everything they could to make the day go well, even though it had snowed heavily and we were worried it would have to be cancelled.
When my Father passed a away in the early hours of the morning we had little idea what to do when it came to Funeral Directors, we picked this place purely because we couldn't think of any others. We had the Funeral Directors come in the very early hours and they were lovely and understanding about the whole thing. We then went on to deal with Carol who has been holding our hands through out the whole experience, sounds odd but we would looked forward to our meetings with her as she made us all smile in what has been a very sad time, she even managed to arrange a land rover hearse something we didn't expect to get. Everything on the day went without issue and was a perfect as it could be. I can not recommend Carol and her team enough.
Carol handled our recent funeral with kindness and efficiency. Many thanks, Gill & Jean.
The care we were shown by Leverton Funeral Service for my fathers funeral was outstanding all the staff were so kind. We could not have asked for more. Lovely company will recommend to everyone
Would not hesitate to recommend. Sue is lovely and so very helpful and deals with you with great empathy, giving advice on various aspects of organising affairs after a bereavement.
Mrs Doreen Parr
Explained the plan in easy and understandable language
I would not hesitate to recommend David Stockwell & Co. They provided an excellent service with genuine compassion.
Mr Dennis Cecil Hywel Davis
Everything explained in plain language,and a pleasant manner with no over sell pushing.
Since Rathbones (Warwick) became part of 'Dignity' it has become shambolic. Firstly they couldn't meet with us as 'the builders were in'. You have difficulty speaking to the same person as the company covers a huge area of the Midlands and they seem to use a call-centre system. My brother died on 1st May 2018 so we arranged to view his body today (18th May) at Rathbone's Chapel of Rest today. Rathbones rang this morning to say we could NOT view today as they had been unable to get a long enough coffin ( My brother was 6ft 2 ins tall) The manager suggested the excruciatingly insensitive idea that we might like to drive to Coventry to view my brother IN THE MORTUARY. Unbelievable! The family is distraught and Rathbones are showing the sensitivity of a gnat. They have now said that they need to drive to Hull to collect a coffin next Tuesday. I sincerely hope they can get their act together before the funeral date of 7th June. I will keep you all posted.
I cannot thank W Banks enough for the help and support they provided to my family during a really difficult time. From our first visit through to the funeral service itself Nicola and her team were professional, personal and caring. Nothing was too much trouble to her and we were treated with the upmost respect and kindness at all times. Nicola's attention to detail did not go unnoticed, everything went exactly as planned and I would not hesitate to recommend them to anyone. Thank you so much
I feel I must put pen to paper and highly commend Ros and Jenni in the Whitton Office. My wife passed away recently and arranging a funeral is a very traumatic thing. I needn't have worried, as I was led through the process with complete sorrow and compassion. I found them to be the utmost professionals in their job. They were always available whenever I needed advice, which was often. They are a great credit to your company. Many thanks, Geoffrey Inman.