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Customer service with nice smile.
Will recommend definitely!
I have visited this tailoring service a couple of times. The first time I gave 2 dresses for alterations, and was charged around c.£50 per piece for minor changes. The work was ok, but I was appalled that they had altered far more than discussed on one gorgeous Ted Baker dress that is now completely unwearable. They had completely changed the style and cut part of the dress so short it no reveals the internal lining. I didn't make a fuss as the staff are very rude and abrupt, and I didn't want a fight. What's done is done.
On my second visit I asked to get a dress shortened. The lady who served me was very rude and dismissive. She made me feel as though I was putting her out and she quoted £35 for a simple dress shortening. Given the quality of their previous work I swiftly departed, without giving my dress in.
My advice is don't use this store. There are many other tailors coming up in the area hungry for business and offering better value and quality.
We went with husband to get few things alter by friends recommendation. Girls was very smiley and helpful. We tried our work suits they fitted and pined. When we picked up I could believe that was even anything done to them! Everything fits perfectly. We would recommend to anybody A&M Tailoring as our friends did.
I took a couple of blazers to A&M Tailoring to get the sleeves shortened. I was told it will take 8 days which i was fine with, the day i went back to collect i tried the blazers and one was not altered at all and the other one was shortened but the inner material inside the sleeve was not sewed back together and was coming out of the sleeve when put on. they acknowledged the problem but were not happy to rectify the problem they caused in the first place and wanted more money.
I basically had to wait another 8 days for them to fix the problem.When i went back to pick up my blazers they had put 2 of the buttons on the inside of the sleeve and two on the outside when i asked what happened they said i had nothing to complain about as this is how it was from factory.
At the end I just gave up, paid them the money and came out. I found out later Marks and Spencer also do alteration at exactly half the price per jacket (£15) instead of (£30) A&M Charged me, with 2 days turn around not 16
A&M Tailoring are a very top class and professional company. On arrival to the shop in Ruislip I found the team to be very helpful, professional and easy going. They know what they are doing and always deliver exceptional tailoring to their customers. I wanted my trousers, jeans and jumpers to be altered and they did a great job at it. One of the ladies at the shop did an excellent job in doing the measurements and the overall service was brilliant. Just received my altered jumpers back and the result is excellent. Prices are very good and the staff are very friendly. I would highly recommend this company and give them 5 stars all the way!
awful customer service when I was unhappy with my dry cleaning. This made me upset as Im a regular customer for years and years. They refused to give me my money back, would not take responsibility, were so rude and then harassed me on text even late at night at 22.30 when I was in bed. It was very upsetting and weird. I never contacted them on text nor said they could do this. They clearly abused the confidential information I had given for contacting me in case of problems some years earlier. Will never go back and would not recommend these people. Have passed to trading standards
Very good Tailor, alterations are perfect. Quick service.
I cant speak for the tailoring but I picked up my rug and payed for it. I got home it was obvious it was as dirty as when I brought it in. It didnt look like it had been washed. No stains had been on it. When I got home there were still top layer crumbs or hairs I could pick off with my fingers even while it was still in the plastic. When I contacted them they said my rug (despite them opening it up first, looking at it) was too dirty and had made their washing machine dirty. I was mortified and very upset. Their manner and lack of making the customer happy or understanding about providing a good service was appalling. They said to bring it in again. However they didnt state in their three replies, if I'd be expected to pay or it was on them. I didnt want to do that after being made to feel so embarrassed and neither did I have time in the busy run up to Christmas. They refused to give me a refund despite me now having a rug that is dirty and me being out of pocket
A&M Tailoring All kind of alterations Ironing Laundry Dry Cleaning
Professional sewing service for ladies and gentlemen./nSpecialists in all suit and dress alterations/nDesign and fitting: Bridal, Wedding and prom dresses/nClothing made to measure/nCurtains, cushions, duvet cover, chair covers, sofa covers made/nLeather repairs/nTailoring, design fitting service/nDressmaking, - bridesmaid, Wedding dress, bespoke suits, evening wear specialists/nShorten or lengthen sleeves/nNarrow shoulders, shorten lengthen, take-in or let-out. Hems, patch, Iron express service/nSame day service the choice is yours/nIf you need it in a hurry, we can do it. We offer on express same day or next day service./nA personalised service from your local tailor at unbeatable prices./nPINNER 22c Bridge Street, Pinner HA5 3JF 07842 413775/nRUISLIP MANORr 70 Park Way, Ruislip HA4 8NR 01895 348997/nVisit us now on Twitter and Facebook page for more information and photos.