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I think the phone staff have been taught very well how to deal with your terrible service. I was promised a refund on freight as it took so long to arrive, was also offered a $20 voucher for the inconvenience as no one could even tell me when it was going to arrive and I called 3 times and waited over half an hour each time to get through. Neither to which I have received. Living in Darwin we do not have the option to purchase furniture from a store so no other option is possible than to wait. very disappointed for my first and last order.
I ordered a bed to which I was told there would be a 20 day delivery wait. Months later and I am still waiting to receive my product. There have been major delays, little communication from the company and no one can actually tell me when I can expect to receive my bed.
I’m still waiting on an oversized item. If I had known it was going to take so long I would have bought instore
I would like to give less stars. I ordered this product and it was wrongly delivered to a different house in my street and returned to sender. I have sent multiple emails with no reply. I understand you’ve been busy but it’s been over a month and I’ve had no response, yet you’ve kept my money. I wasn’t going to review because initially everything was fine, and it was going to be a fast delivery. But my customer service after things went wrong has been non existent.
Excellent products-easy to use website fast service.I love shopping on line with Adairs
Love the duvet design and fabric ! It took close to 2 weeks to arrive however made no difference in this instance.
Wonderful products and service
Efficient online shopping with a quick and easy returns policy.
Only downside is there is not the full range of a product. Very frustrating when you want to match towels and sheets ,pillowcases and doona covers .
Purchase arrived as promised in time and delivered to my front door without any problems.
I am delighted with the sheet set I bought and will be buying more
AboutAdairs is recognised as Australia's leading specialist retailer of manchester and Homewares. With over 100 stores nationally, the business comprises of some of this country's best know retail brands, such as Adairs (including Adairs Homemaker and Adairs Factory Outlets), Adairs Kids and Urban Home Republic.
We offer the largest and most comprehensive range of bed linen, bedding products, towels, cushions, throws, homewares, wall art and furniture.