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This company act in an unfair manner to the customer in a number of ways. I recommend never to use them for 3 reasons:
1) I was given a quote with a 400% increase on the premium when I changed my address to just down the road from where I lived.
2) They had to be chased for the refund due to me.
3) The policy had only just been renewed when cancelled and they kept 50% of my payment in so called 'fees'.
Totally unacceptable and referred to the FCA.
Complete scam. Sold my partner insurance then called the day after to say his mileage was too high and refused to return the deposit. Total jokers! Avoid at all costs! Have since contacted me accusing me of breaching trust pilot conditions threatening to have the review removed and claiming the policy was with another company. Unfortunately for andrian flux the fraudulent debit on my account proves it was them so this is in no way breaching any trust pilot rules. Now claiming that I am fraudulently reviewing the company and trying to bully me into removing this review.
I was with this company (specialist cover for an MG TF) for a few years and never really had a problem apart from having to chase them for renewal terms on one occasion. I renewed the policy on the 19th March this year, renewal premium being £361.98, but had to sell my car just 2 months later on the 16th May. Adrian Flux offered £52.60 refund! I understand the need to cover costs but charging more than £300 for less than 2 months cover? After complaining I was offered a further £42.67 from insurers but declined to accept as I am pursuing the matter further with the FCA. Just beware if you are thinking of using these brokers and make sure you get a full understanding in BIG BOLD letters of all terms and conditions before you go any further with them.
They won't let me write what I really want to this company is nova insurance stay well clear believe me they up there prices and take half your deposit it won't let me express the poor service in my own word starts in 's and ends in t people think before u get a policy from these honestly the worst
Cheap Quotes for a reason.
I received a telephone quote form Adrian Flux, I told the representative i didn't have all my details with me and once I'd checked them at home I would get back to them if any were incorrect, she said that was fine but insisted I pay for the insurance there and then, I said I didn't want to pay an admin charge to change the details and would rather go over the proposal at home before paying, she said not to worry it would be fine.
I paid for the insurance. When I called to correct my period of no claims they charged me £30 to correct the information.
Operator #1 had lied to me.
It was also £30 to cancel the policy so I couldn't walk away without spending the £30
They were not sympathetic to my case or the fact they had lied to me.. They DO pressure sell, they DO upsell, they are cheap but they are also uncaring modern button pushers who won't get my custom again.
As all the above, but in my case I had not enough "modifications" so they doubled their online price.
Lost £32 but my insurance don't even started. There is a special place in hell for them waiting.
Avoid at all cost!
Wasted ONE HOUR of my time being passed through a million departments on the phone to give all of my details time and time again to then come out with a ridiculously pathetic quote that was 3x the price I had given them as my cheapest quote!
Left an honest review but of course they report and delete the honest reviews!
BY FAR THE WORST COMPANY i HAVE EVER DEALT WITH. i FEEL SORRY FOR THE STAFF ON THE PHONE READING FROM A SCRIP AS THEY DON'T UNDERSTAND WHAT IS BEING ASKED OF THEM
EVEN THOUGHT OUR CALLS ARE RECORDED ON MY OFFICE PHONE SYSTEM THEY REFUSE TO ACKNOWLEDGE THE CONTENTS OF THE CALLS TO A PREVIOUS ADVISOR ASKING AT THE CANCELLING WITHIN 14 DAY PERIOD. DESPITE ASSURANCE NOW IT IS OUTWITH THE 14 DAY PERIOD THEY NOW REFUSE TO STAND BY THE ORIGINAL CALL.
Company okay for initial price, never had to claim so cannot comment on that. Their cancellation fees are astronomical. They state certain fees and charges in their T&C's but with a couple of other 1 liners they add in another host of fees, from themselves (commission) and from the original insurer.
My Policy was £289 for 12 months. After 28 days of use and all of their fees my refund was £149.
Take note and be warned.
got a online quote paid the money. then they start asking questions to see if they can up there price.
they dont send a curtesy email or email reciept to say they have the money and your insured.
they dont send docs online line until they do checks. i done this late at night and as no confirmation had to have a day off work costing my loads of money as did not know if was insured or not.
they googled my phone number and found that i advertised for work that was not my trade (all building work related) and was told i had to change my occupation.
had to phone a premium rate phone number the following day to find out if i was insured and kept holding on for a long time. (anything over your network charges is a premium rate number)spent over an hour with phone calls back and forth untill i said forget it i will go somewhere else.
loads of aggravation
do yourself a favour and avoid
Dreadful. Old age company stuck in the dark ages.
Poor service. Lack of understanding empathy on complaints.
Need to get with the times
Terrible outfit!! Steer well clear unless you want ripped off,read there reviews on trust pilot before going anywhere near these people!
Even one star seems too generous! This is an appalling company and I urge anyone who is considering parting with their cash with this company to think again. Sadly due to urgency and a misguided trust in price comparison website I took out insurance for my bike online and for the first day it seemed to go smoothly. What followed was an SMS message demanding further details and threatening cancellation of the policy if I failed to contact them by phone! I have spent a considerable amount of time on the phone to these people and told I would lose a high percentage of my premium if I chose to cancel, they literally blackmail you into maintaining the policy or losing money from the outset. I have paid over £180 on top of the online quote and then bombarded for proof of NCD, driving licence checks, photocopies of my photocard licence both sides amongst other things! Every correspondence is another rabbit warren whereby you have to take action to resolve or risk more fees!
I have to be honest here, I ordered a pack of screws and 3 mm nuts, £8 worth a week ago nearly, so far the nuts were out of stock but I negotiated / compromised an alternative, these arrived on time, the screws that were never originally mentioned to be a problem, but were later have yet to arrive, so far a week later all I have is 4 nuts,
I made it clear at the start this was an urgent order when told of a nut shortage,
Item arrived late as it had been sent to incorrect postcode? Ended up buying replacement item before the origional turned up. Well hacked off, would not order from them again. No customer is going to tolerate a postal sales business sending an item to the incorrect address, it is almost beyond belief.
Specialist insurance broker offering great deals for classic & modified car insurance, home insurance, bike insurance, van insurance & more. Best rates available when you phone!
Adrian Flux offers cover for everything from classic and vintage cars, right through to heavily modified sports cars. Our staff are equipped with specialist knowledge to offer great rates for almost every vehicle imaginable with special low rates for classic car insurance, hot hatch insurance, high-performance car insurance, modified car insurance, 4x4 insurance, kit car insurance, grey import car insurance and much more./nAs well as a great car insurance quotation service, we also offer great rates on motorcycle insurance, home insurance, caravan insurance, van insurance, travel insurance and pet insurance./nOur best rates are only available on the telephone. That's because our staff can take the time to understand the unique nature of each risk, and can offer rates which are not available online. In fact more than 75% of customers can get a cheaper quote if they call us*./n*See www.adrianflux.co.uk for details
Website DescriptionNot provided
Phone0800 783 1392
AddressKing's Lynn;East Winch Hall, East Winch;PE32 1HN