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This is the worst company ever! Constantly cancelled flights, and if you don't make a 5 in a year (it's actually only 6 months since they don't run the other 6 months) then you'll get a whopping 3 extra months and that's it. All your money, gone. They make you pay £80 to extend it for a year, why?! What's the justification? Bunch of crooks.
Customer service does not care about you at all. Zilch. DO NOT USE THESE PEOPLE. They are much better companies out there who actually want to get you into a hot air balloon. These guys want you to buy a voucher and hope that your time runs out without them having to pay for your flight. All the other reviews elsewhere are true.