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Since transferring to A J Bell I have found their website so easy to use. In addition the staff are friendly and knowledgeable.
Mrs Dawn Nixey
A J Bell have been an excellent service for my SIPP account since I joined them after moving from Abbey Life. With easy self empowering managable web tools at my disposal. I will be investing in them when they float.
Mr Idris Brian Tucker
Unable to get customer's bank details correct. Charge per account not per client. Not able to trade across accounts. Do not identify children' s SIPPS.
Mr Iain Stuart
I transferred my pension from another SIPP provider. Took in excess of 6 months to complete transfer.
Transfer team not proactive enough with issues with my transfer which I had to resolve.
Mr Victor Jonas Janulaitis
As a client from its inception I cannot recall ever making a complaint, so much so that my wife also established an account with AJ Bell. Their systems are user friendly and robust. Their staff polite and helpful. The information they stream often useful. I hold them in the highest regard.
Mr David Charles Mitchell
Ease of use, As a family we have a number of accs which I basically oversea on their behalf.
efficient, polite, accurate and competitive
Not bad. I went for this service over HL due to cost alone. I far prefer the look and feel of HL. I want metrics about my individual holdings to be greatly improved. My fund positions are just numbers, I want graph tracking over time, not just the value of a certain amount in that fund over time.
The mobile app is very very basic and could do with a serious upgrade. Modernise it, make it more personal, more individual!
Love Shares magazine and the information side of things. The fund and share search is alright, though a bit outdated as well.
There’s more to the service that I still need to learn and experience, but it’s decent for now. Hoping for long term improvement.