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The customer service was amazing. Wajahat Hussain helped me through every step, made the process very easy. He made sure I was aware of everything going on. Went over the flights visa hotels with us. We have received excellent service. Wajahat is a amazing person we are really pleased.
We used Alhadi travel for the first time and it was a great experience start to beginning. Our sister Iqra made sure that we are completely relaxed while being away and made sure that everything goes smoothly. We just came back recently and I would definitely use and recommend others to use Al Hadi Travels. There success is their honesty, customer service, politeness, great service and prayers of many people for making their trip peaceful :)
Alhamdulillah we were(Family) blessed we had done our Ummrah. Sister Iqra Razzaq who had delivered excellent customer service and great understanding of our needs. She advised us step by step of everything that we had to know for our Ummrah. She is very honest and very professional and I will recommend her to all my friends and family. May Allah bless her with good health and emaan. Ameen ya Rubulaalameen.
Preparation carried out by brother Muhammad Aamir and his colleagues was very efficient (visa issued quickly & staff are courteous and patient). Hotels were excellent (very close to the Haram in both Makkah and Madinah- was easy for us to attend prayers). As regards transport, there were delays in transfers from Jeddah to Makkah, and from Makkah to Madinah. However, brother Rai Ali Raza, the operations manager at Al-Hadi travel, has kindly explained that they have no control over such delays, as their transport company is registered with Saudi Ministry and must abide by their rules (which sometimes limit the movement of taxis in and out of the Haram area in order to facilitate the movement of pilgrims). In summary, I will definitely recommend this company as they have excellent customer service and are striving to improve the experience of pilgrims. May Allah swt grant Al-Hadi travel barakah in all their endeavours to facilitate Hajj and Umrah for Muslims.
Exceptional customer services with great patience as i requested many changes in customised package several times and i recieved quick reply to the queries and updated.
Exceptionally lower rates than many other around which was surprising.
Overall its 5 star sevice from 5 star representatives. Highly Recommended to anyone who wants to enjoy a hassle free trip and who wants to focus on their pupose in makkah.
Really good service provided from sister Iqra who was always willing to accomodate me and my family according to our needs and trying to find the beat deals for us for our umrah trip. I highly recommend Alhadi travel and especially sister Iqra, may Allah swt bless you.
This is my first time going to Umrah with the whole family. I looked around many agent and Al hadi travels where the best one i had come across. Brother Wajahat from Al hadi travel gave me confidience in booking as the process was stress free and he made sure to give me the best package. He was very understanding and patient as i had altered red the pack many times but Alhamdulilah everything worked out and brother Wajahat did all to meet my families needs.
Overall 5 star service and would definitely recommend al hadi travel.
Excellent and very efficient service so far. I just made an Umra booking with ALhadi travel and Mr Muhammad Amir has been dealing with me. Mr Amir is Very Kind , considerate and compassionate and has a highly professional approach. My calls were answered promptly and all queries dealt with in a timely fashion. So far the booking experience has been fantastic. I am really hoping the hole package and Umra experience with this company will be worthwhile. I am really looking forward to it.
Excellent service and expertise. Was our second time booking flights to Saudi. Iqra Razzaq was amazing at finding us the right flights. She was always available to help and clarify any questions I had. Price was cheaper than online.
Great service, always active for requests with quick response time. I'm very satisfied with the service provided .
Excellent customer service by Sister Zainab, she went out her way to find a package deal to suit my needs.
she was in touch and any hour i need advice or help...
on my return from Umrah needed a Wheelchair. she within no time got me one all the way back...
ALLAH SWT Bless her Ameen
When I was looking for best umrah agent in Uk. I found Al Hadi travels with good reviews so I filled up an enquiry form on their website. Within 20 mins I received a call from them. From that day, Brother Wajahat Hussain was dealing and providing us with his best services. He is calm, supportive and hardworking Agent. All their staff is co-operative. Now ALHAMDULILLAH all the things are planned and hope everything will go as we planned them. INSHAALLAH.
Zainab has been very helpful and patient. She has been able to fulfill all of me and my damily's requests regarding our bookings and has accommodated any changes. She has excellent customer service skills and I would definitely recommend her, a 5 star service. I will use her service in the future.
Iqra has been very helpful from the start in helping me pick the right package for me and my mother. She has been very responsive with all my queries and is a very knowledge advisor. Everything has gone well so far. Looking forward to travelling with the help of Alhadi Travel team. Definitely recommend to anyone.
This is our 1st family umrah and I was abit worried booking for everyone. When I came across Al Hadi travel online I wasn't sure but once speaking to Iqra Razzaq my fears disappeared. Iqra helped to build a package around them as we had a lot of requests and changes. Iqra has made my family her priority with her Excellent service and expertise which has made our trip more easier inshallah.She is always available and helpful with getting things answered and done quickly. Thank you so much Iqra
Sister iqra was very good in advising and assisting me and my husband in choosing good package for umrah. I would recommend alhadi to my friend and family. I am going to umrah in jan 2020, Depending on my experience of umrah, I will inshallah be booking my hajj with alhadi
Just came back from my first ever Umrah which happened to be during Ramadan. Had a wonderful experience courtesy of AlHadi and in particular sister Zainab. They were very thorough and detailed and met all of my needs. Transfers were all smooth, the hotels of choice were great. Would definitely recommend.
Sister Iqra has been very helpful from the start in helping me pick the right package for me and my mother. She has been very responsive with all my queries and is a very knowledge advisor. Everything has gone well so far. Looking forward to travelling with the help of Alhadi Travel team. Definitely recommend to anyone.
Sister Iqra was dealing with my package. Having looked around a few companies and liaised with their representatives, I was confused on who to book my ummrah package with, alhamdulilah it has been made easy and sister Iqra has been so helpful throughout the process. Quick answers, easy to get hold of, and was extremely helpful throughout! Highly reccomend.
Great tour company. Communication with Zainab was very good and she was very accomodating to our requests. The WhatsApp contact for internal transfers once in Saudi was also was very good and responsive, so we always felt organised and up to date (you do have to be proactive and reach out to them though). Prices were reasonable too. Overall, I would definitely use again and would highly recommend.
Excellency goes to Ikra the agent who…
Excellency goes to Ikra the agent who has helped me and my family for our upcoming Umra.We haven’t yet left but I appreciate the availability and diligence she has given us .Providing me with emergency assistance information and showing me that they will be here for us before and after the trip which is re-assurance for me and my family.We appreciate all the support.