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I ordered a new battery for my Samsung Galaxy 4 and then realised I had ordered the wrong battery. I got on to the website and found a phone number and the lady who answered could not have been more helpful. Not only did she explain what I had to do (to easily return the wrong battery when it arrived) but she looked up the correct battery for me and gave me it's catalogue number. I was well pleased with the service and with my new battery which arrived promptly.