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"
Have been trying to activate an account with this organisation, over two weeks now, hopeless. Wrong links sent to me in first instance, then cust adviser asking me to clear [...read more] "
"
This company seems to have no interest in helping customers to resolve problems. They send bland responses that seem to have the aim of hoping that you will go [...read more] "
"
I moved my SIPP account to them. They have some unusual capabilities to handle USD cash accounts and US shares which I value, but the customer service is dreadfully [...read more] "
"
As so many others here have already discovered, transferring away from ATS is a nightmare of incompetence and delays with no or very slow response to queries. Everything is always [...read more] "
"
Online platform sort of works and trading and moving money between ATS-held accounts is painless. However trying to actually withdraw your money to your bank is another matter and takes [...read more] "
"
Terrible, terrible, terrible.
I was a happy Stocktrade customer until they sold to Alliance. The experience I have had now is awful. It takes ages for them to respond [...read more] "
"
Yet another person who has been trying to close their account and get their money - they ignore emails and when you call them you get the feeling that they [...read more] "
"
Cheap, but not budget, and the website is poor and disorganised. Constant contact is needed to deal with the difficulties of their site. Information is dispersed, and difficult to find. [...read more] "
"
Its difficult to know where to start with this review but here goes:
I had reason to complain but couldn't find their Complaints policy because at the time the website sent [...read more] "
"
I have been trying to sell some shares with this company for many months, after not being able to verify my bank account I had to fill out a form [...read more] "
"
Is this company short of cash ? Instead of settling deals on settlement
day it quotes 10 business days for cash to be withdrawn and even
after charging £20 for a CHAPS [...read more] "
"
Alliance Trust took over my portfolio from Stocktrade. Because their web services are not as good as Stocktrade used to be, I decided to close my accounts and request [...read more] "
"
This used to be a good company to deal with. However, it took 3 weeks to reply when I asked about transfers to another provider. I then decided to [...read more] "
"
I have been with ATS for 30 years. Very good customer service in the past but now truly appalling. Telephones not answered eg 10 mins x 3 [...read more] "
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