alliancetrustsavings.co.uk UK Reviews

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32 REVIEWS

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Have been trying to activate an account with this organisation, over two weeks now, hopeless. Wrong links sent to me in first instance, then cust adviser asking me to clear ... read more

Cheap, but not budget, and the website is poor and disorganised. Constant contact is needed to deal with the difficulties of their site. Information is dispersed, and difficult to find. ... read more

Online platform sort of works and trading and moving money between ATS-held accounts is painless. However trying to actually withdraw your money to your bank is another matter and takes ... read more

As so many others here have already discovered, transferring away from ATS is a nightmare of incompetence and delays with no or very slow response to queries. Everything is always ... read more

Yet another person who has been trying to close their account and get their money - they ignore emails and when you call them you get the feeling that they ... read more

Is this company short of cash ? Instead of settling deals on settlement day it quotes 10 business days for cash to be withdrawn and even after charging £20 for a CHAPS ... read more

Terrible, terrible, terrible. I was a happy Stocktrade customer until they sold to Alliance. The experience I have had now is awful. It takes ages for them to respond ... read more

I moved my SIPP account to them. They have some unusual capabilities to handle USD cash accounts and US shares which I value, but the customer service is dreadfully ... read more

I have been trying to sell some shares with this company for many months, after not being able to verify my bank account I had to fill out a form ... read more

Alliance Trust took over my portfolio from Stocktrade. Because their web services are not as good as Stocktrade used to be, I decided to close my accounts and request ... read more

This company seems to have no interest in helping customers to resolve problems. They send bland responses that seem to have the aim of hoping that you will go ... read more

This used to be a good company to deal with. However, it took 3 weeks to reply when I asked about transfers to another provider. I then decided to ... read more

Its difficult to know where to start with this review but here goes: I had reason to complain but couldn't find their Complaints policy because at the time the website sent ... read more

I have been with ATS for 30 years. Very good customer service in the past but now truly appalling. Telephones not answered eg 10 mins x 3 ... read more

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