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Had to send back lowa boots 3 months old. Kept me updated throughout. Refunded my return postage.
Great price and fast delivery. Their sales in particular are great value.
Great range of products and good prices
Great products,! Excellent customer service.I order top and trousers and was too big so I send back and service was top class.I got money 7days back on my account! I RECOMMEND ALPINETREK 5 STARS
Very friendly and fast service. So pleasant and personal and best price for the item!
Great deals, good service.
I ordered a rope, the wrong product was dispatched, I needed a quick turnaround on the product but alpinetrek needed me to go out of my way to post the incorrect product back. I managed to get it posted and sent over proof of postage as requested. 4 days later I have still not heard back from Alpinetrek. I've had to order the same product from a local company. Avoid alpinetrek if possible, very poor customer service, exceptionally slow to deal with problems when they arrise, genuinely not worth saving a few pounds/euro If you want a product sent correctly and within a reasonable timeframe