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Tried to book online and the site crashed. I didn’t know if my booking/payment had gone through and do had to call customer services. My mobile provider charged 55p/min for this call - total of over £8. Wouldn’t have happened if the website had not crashed.
Really helpful & friendly staff, all questions answered we had and got best deal for our money.
It was very straight forward with choosing room/package and add ons if wanted. However it’s very difficult to find opening times, pictures of hotel and when the park closes as I thought we would have a second day free but our stay is the night of the 4th of November. Could have been a bit clearer. Other than that I was very happy with the booking
Easy to book, everything is laid out well and easily accessible. Even has links to book tables for breakfast and dinner!
The booking was fast and straightforward but it wasn't made clear if the included theme park pass valid on the day I arrived at the hotel or the following day when I left the hotel.
Very helpful and accommodating!
Simple online service. The website is very easy to navigate.
I would definitely recommend a stay in the complex. Welcome leaflets in the room with details of events and times for rides opening and monorail in the rooms would be a great improvement as stayed in Legoland earlier this year and found their info leaflet very handy.
Excellent service. I am not confident booking online so asked the sales team to call me and they did. All booked over the phone.
AboutAlton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets, an overnight stay in Resort Accommodation or family-friendly hotel nearby and a 2nd Day FREE!