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Worst experience ever! Bought a pressure cleaner for $879.99. It arrived damaged and missing parts. Took pictures and contacted them. Can only leave a phone message which has NEVER been returned. Contact via email is sporadic at best. It has been more than 2 months and they have not resolved the problem. Claim it is important to them and that they never have problems with PayPal. Claim they can not process a refund and have not sent the missing parts. I have requested return of item. You have to wait via email for them to send you the address. They have not. 2 months later- they have my money and I have a pressure washer that is damaged and not usable as it is missing parts. NEVER USE THIS COMPANY THEY STEAL YOUR MONEY AND DONT GIVE YOU THE PRODUCT!! THEY WONT GIVE REFUND OR FIX THE PROBLEM!
My generator arrived from Amazing Genrator on a friday night, righ onn time before the storm. On Sunday night, me and my new Duromax generator have been running nonstop since 9:30 in the morning. We had encountered heavy thunderstorms yesterday and today here in Florida, no one had any electricity in my neighbourhoud exept me. Thanks to this generator, we haven't missed a beat. It is powering my 4 Ton airocditioning unit, refrigerator, various computers, any and all lights we want to use, the coffee maker and the microwave. After over 10 hours hours, I thought I should refill the tank before a new band came through. Imagine my surprise when the 5 gallon gas can turned out to be just a little to much to put in. I can't believe that I ran everything on less than 1 gallon an hour!!! I originally purchased this because it ran on propane and had no intention of every putting gasoline into it. But the storm came up faster than the gas company could install a couple of 120 gallon tanks. I did try it first on propane and, to my amazement, it started up on the first turn of the key. Same thing when I filled it with gas. I modified my garbage can alcove outside the garage (added a home-made insulated exhaust pipe, put in a 16 x 16 vent, and bolted an old 12 fan to the underside of a sloped hinged cover (just lifts up for access.) I started it up and it ran outside in the enclosure all day. The remote thermometer never went above 90 degrees. All in all I have absolutely no complaints. I should mention that the lights dim when the A/C kicks on but, from what I've been able to discern from all my internet searches, this isn't really a problem. Given that the fuel consumption of most standby units is 2x to 3x what the DuroMax is, I plan on using this for the foreseeable future.
Excellent transaction, Super Fast Shipment, Works as described..Would buy again! Used with my Karcher HDS 1055 Power Washer with no problems and power to spare
Generator arrived and would not start unless you "tapped" on solenoid. Would only run on full choke. Once under load of 13.5 A/C ONLY, gen breaker would trip. After being told from "amazing" that it was a duromax product and they couldn't/wouldn't help me, Duro max was adamant that we didn't know how to run the generator. THREE weeks after I shipped it back and called numerous times to get no where, they finally refunded my purchase. Never again....
Terrible overall, does not care about your side of the story. Takes your hard earned money for a delivery that never arrived, does not matter if you want proof. Used Google Photos for “images” and “proof” that they were at a location. Apparently the door tag does not matter since they are always right. Never again am I ordering from this site again, customer service is so rude. Never call a customer a lair and tell them to shut up, that is bad for business and if that’s how you handle your business they you should not be around as a company.
I ordered I generator. I asked if it was in stock. Was told it was. Asked if it was being sent from the manufacturer because they were out of stock or was it in stock on their Shelf. They promised it was in stock on their Shelf. They took my money over $1,000. Two days later sent an email saying they would refund my money because it was not in stock. Have not seen the refund. Have left numerous messages with no return call. I needed this generator for a camping trip and explained the time frame when I place the order. Now I don't have time to order another generator for my camping trip. Nor do I have the money back from them.
I needed a generator to be shipped over seas to St Helena and they were able to deliver it on time! Thank you :)
Very fast delivery and the Generator is a solid build. I called support for new user questions and they were courteous and knowledgeable. Thank you
Placed an order 4 days ago. Called customer service to inquire about ship time. The CSR's i spoke with stated that someone would be calling me. So far no call or email regarding my order. They take your money but service is poor.
i'm truly happy with the experiance i had with amazing generators. the lady i spoke with over the phone was very helpful, the generator arrived on time and undamaged. a job well done! Thank you