We left CSnotepad because we thought we could get the same service for less elsewhere. We have been using a company in Nottingham and whilst they are cheap the service does not come close to the service we were getting before. False economy, lesson learnt and now we are back where we belong.
I use CS notepad to answer about 100 calls per month, all of which are always taken and delivered to a high standard. I started out a few years ago using someone else but they made way too many mistakes, very glad I changed.
Please read and digest the two other reviews that give this company 1 star.
These are a true reflection of dealing with this company.
Whilst the answering service is adequate, they take funds for invoices that are incorrect with immediate effect giving you no opportunity to point out their errors.
The sales department will tell you one thing - accounts will invoice you another. You are not invoiced in accordance with the information on their website.
Unbelievably, once you have a problem there is no one available to speak with you.
Their answer to this - "We are not at your beck and call my dear"
Unprofessional - use them at your own risk - If I could leave minus stars I would!
CS Notepad have been wonderful in the years that I have used them. I have found their customer service to be professional and consistently of a high standard. Whenever I have raised a query, made an ad-hoc request or needed an adjustment to suit my business, they have been flexible, accommodating and very helpful - which otherwise would cause me worry or divert my focus having to manage. As a small business owner, it's the small things like this that make me recommend them and keep me using their business. I can concentrate on what I need to, knowing the CS Notepad are handling the other things for me.
I have been using this service for 6 months now and they're fantastic! Happy, helpful staff and my own account manager who is always available. I was able to go on holiday over Christmas without my customers knowing. Would highly recommend them!
I have been using this company on and off for a couple of years and I have found them brilliant. They are quick to respond to any questions I have and will often say yes where others say no. I am due to be starting up another venture soon and have no hesitation in using CSnotepad.
After getting so fed up with staff member's calling in sick and taking time off at short notice I decided to use CSnotepad. I don't have to worry about training, cover and break times now and the staff are always so helpful and professional. I'm really happy with my decision.
I still don't understand why more companies use this service. CSnotepad give me the flexibility to work anywhere in the world and know I am not missing out on any sales. Also they save me paying for a full time receptionist. No brainer in my opinion.
I have been using CSnotepad for 4 years now and the telephone answering service they offer my business is simply exceptional. I divert my calls to them every weekday morning and Saturday's so that I can get out and see my clients whilst having my phone answered as if I was there. Just perfect. Thank you.
I have been using CSnotepad for 5 years now. I started using them when I was a one man band and needed a day off, now they support me and my 30 employees on a daily basis. They are affordable, with fixed charges per call, rather than per minute, and they offer an outstanding personal service. I can't praise them enough.
Csnotepad have been offering me an excellent service for all 3 of my companies since 2007. I love the service they offer because my calls always get answered instantly and professionally and the information I receive on my callers is very detailed. I would never use anyone else.