Hammonds Furniture Edit company

SafeBuy™ Universal Rating: hammondsfurniturestore.com

3.9 Rating 9289 Reviews #13 for Organization

average score from 8 sources








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Hammonds Furniture

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Website Description
Hammonds Furniture Store in Olean NY has proudly furnished the homes of hundreds of customers. Whether you're looking for a new couch or dining table we're here to help

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1120 W State Street Olean NY 14760

Hammonds Furniture

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" Brilliant fitter - Darren - very prompt, quick and efficient worker, pleasant personality and fun to have around. Very satisfied with finished wardrobes. Would have no hesitation in recommending [...read more] "
" Very impressed with whole process from first making enquiry in shop to completion of work . Extremely pleased with our fitted wardrobe. Looks really lovely. Excellent quality. Expertly fitted. [...read more] "
" ordered our cupboards end of may- had them fitted in July - the main issue - we had 4 rooms fitted by hammonds and each room had an issue. two rooms have doors that are fitted badly - squeaks everytime we open it and doesnt shut properly - one door is fitted wrongly so again doesnt close properly. fitter wa supposed to rectify end of august. took the day off work and he never showed up. had to call him to find out whats going on and then he says he was busy. wasted a day off work. second time he was to come over he said the door was damaged and a new one is ordered. end of october and still no solution to our issues. worse of all our newly decorate house has been damaged by hammonds - our walls and ceilings - had makrs, dents and even chipped walls due to their fitters . have called several times to rectify our situation keep being told they will call back or a manager will call within 24 hours . 1 month later still no call. emailed. calls. still no response. hammonds if you read this feel free to sort [...read more] "
" Happy with my purchase. The fitter placed the handles slightly too low and horizontal but Hammonds replaced the doors and re-fitted the handles within the week. Good quality and [...read more] "
" This is the first time we had used Hammonds and will be the last time.I took time off work on the agreed fitting date we were called 15 minutes before the fitter was due to be told he would not be turning up. Hammond just stated that they had the right to cancel at any time. The fitting was then arranged for 3 weeks later over a weekend only to be told by the fitter when he called that he does not work on Sundays. When he did start not all the parts had been delivered so he could not finish the installation. We then had to wait a further two weeks and another weekend to complete. Even then not all the parts had been delivered and had to be ordered another 2 weeks. Once he had finally completed the installation we found a chip on one of the doors which I believe the fitter was hoping we would not find. The door was reordered but the wrong size was delivered. The customer service we received from Hammond was appalling they just seem to have a hard luck you will just have to wait attitude.they would not reply to complaint emails sent all we received from them was a threatening letter if we did not pay the final payment. DO NOT [...read more] "
" Well done Hammonds I have at last received my handles. Waited in all day Friday as Cathy said we would receive them special delivery. They did not arrive had to go out Saturday and they tried to deliver them. Went and collected them today and guess what they are the correct colour. Its only taken 12 weeks and endless phone calls and 4 lots of wrong coloured handles [...read more] "
" Chris Ellis was our wardrobe fitter and we couldn't be happier with his service. He was quick, professional, tidy, and the wardrobe he fitted looked exactly as we had hoped. He was punctual, efficient, and went above and beyond for us on the day (even tip-toeing around our sleeping baby at one point!) We would definitely request Chris for any future jobs we do and we [...read more] "
" My room was seamlessly transformed in just two days by Michael, a skilled and professional fitter from Hammonds. The workmanship is superb and has been admired by friends and I am thrilled with the finished result of cupboards, desk [...read more] "
" Installed wardrobes perfectly and exactly [...
" Guess who didn't turn up for an appointment today? Yes, Hammonds. Design visit was in June and so nearly 4 MONTHS later, I still don't have wardrobes. They didn't even have the curtesy to tell me that they weren't coming. I can't get hold of them via the email confirmation for the visit today, because the email address is 'no-reply'. I really don't want anyone else to suffer at the [...read more] "
" The designer got an important measurement wrong, the surveyor did not pick up on it. The fitter fitted the carcases and it was obvious there was a problem with the wardrobe which would prevent me hanging curtains. The fitter called the office and a work around was suggested and agreed. This meant two new wardrobe doors would have to be ordered. I was promised these doors the following week but the fitter did not turn up. The fitter did not even answer or return my calls. I called head office. The fitter promised to turn up at another agreed time but of course he didn't. I made several calls and some texts to the fitter which were not answered. I made calls to the Head Office who, to be fair, did their best for me. Ultimately it took three weeks for my installation to be completed. They won't even provide a small token of compensation for the stress, messing around and having to wait at home for a fitter to turn up on three occasions. Hammonds will charge you a £150 'fine' if I you delay the installation at short notice but you can't fine them if they cause you a [...read more] "

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