After spending an hour finding and testing was unable to economically repair fridge.
Liam was excellent explaining options and advising replacement rather than repair given cost of parts.
So only the low diagnostic charge to pay.
Had problems with my fridge ,spoke to a friendly polite young lady she said she would have someone out the next day at one o'clock as they were booked up all day, the engineer did come the next day at one o'clock fixed my fridge fast with no messing around price was good ,friendly service I will be ringing lothian domestics again if I have any problems. Thanks
Good job done by the engineer fitting new door seal on Samsung washing machine, quick and efficient and arrived on time. Very pleasant and helpful, explained how the problem may have occurred and how to avoid a repeat in the future.. overall we're happy and would definitely recommend
Arrived on time, very polite and didn’t charge when they found no fault with an appliance The same engineer looked at two of my appliances which saved me time. Will definitely use them again.
Very friendly company reliable staff quick turnaround from first visit to ordering parts to coming back to completing job. Kept fully up to date via text messages about all process of job and visits arranged. Would definently use again and recommend company to others.
Very helpful,happy to help.Came on scheduled day in time slot requested. Send a text 30 mins before arrival. Solved issue,would use again,only took 10 minutes to fix.?
Great service from both engineers - Liam and William - repaired our fridge freezer promptly, expertly and at very reasonable cost .
No hesitation in recommending Lothian Domestics!
Our washing machine recently sprung a leak (door seal) and after 2 locally advertised plumbers failed to return/contact us we phoned Lothian Domestics. I did not think I would get a reply at 7pm at night (even though their page states they are open until 8pm). I received a pleasant surprise however, when the phone was quickly answered by a lady who took all the relevant details ,and informed me of the cost and charges etc..
Shortly after our conversation I received a text explaining that the engineer would be calling the next morning and between what times. I received another text in the morning informing me of his arrival time. He arrived punctually and confirmed what the fault was. He contacted his office to arrange a return visit the next day and I received another text and call the next morning informing me he was on his way. He arrived shortly afterwards and fixed the fault. He was courteous and experienced and the whole job was handled in a very professional manner. We would highly recommend this company, and we will be calling them first should the need arise again.
I was worried about getting washing machine fixed as we are too busy to wait in all day. The time slot they gave was really helpful to plan they day. The engineer came with the new motor it required and he fixed it and fixed the feet to stop the noise. All I half an hour, one visit. Great work thank you
Excellent service would highly recomend
Great service, you can book a quote and appointment online. One off call out fee so you know what you’re paying upfront. Really helpful engineer when he came out- fixed my machine in about 5 minutes!
The level of service was outstanding. Helpful, friendly and professional. The work was carried out promptly and I was kept in the loop about how the problem was solved. I got helped the same day as they where contacted and the tradesmen was in and out in less than an hour, perfect!
First-rate service. Appointment was easy to make using the online system and an engineer was available within 2 days, with slots available on a Saturday. Confirmation by email and text - and a quick response when I queried the arrival time. As advertised, I received notification more than an hour ahead of the 2-hour arrival window, and the engineer turned up well within the window. He was friendly and efficient, quickly diagnosed the fault, explained what it was and advised me on repair options. He carried out the agreed repair without delay. The fee seemed reasonable, probably a bit lower than I expected. I cannot fault this service.
First class service, engineer courteous and helpful, arrived on time, found problem quickly and rectified following a phone call. Can't comment on value as was a warranty call out, but would definitely recommend.
Nice guy, came early in our appointment window. Fixed problem quickly and efficiently and was able to give advise for using dish washer properly in the future.
Very efficient service. Was kept informed of when the engineer would arrive and he fixed my washing machine very quickly. No hidden costs. Would definitely recommend.
Lothian Domestics Ltd have just fixed yet another one of my appliances. Can't recommend this company highly enough - great engineers, excellent customer service, reasonable and transparent pricing structure. Thanks guys ???
Very pleased with a recent freezer repair. Lothian Domestics kept in touch by text throughout the process and the engineer really knew his stuff and was prepared to spend the time explaining exactly what had gone wrong and what could be done about it.
Fantastic service from start to finish swiftly and promptly provided.
Constant updates for any problems absolutely amazed at the high level off service highly recommended!
Very good service. Kept up to date with arrival time, received a text 10 minutes before arrival, great job on washing machine. Fixed very fast for a reasonable price. Cant speak highly enough of this company.
I called to report a fault with a cooker causing the fuse box to trip in one of my flats I rent out in Broxburn. The lady on the phone was efficient, she understood I couldn't fully explain the problem because I am in Germany just now and it is a tenant staying in the flat, so she took the tenant's details and phoned them directly. Just over 2 hours later, I got an email from my tenants to say the engineer had been and fixed the issue and they were absolutely delighted with the very fast response especially as it's Easter Sunday. These are new tenants and they were about to spend Easter Sunday without a cooker, however now I have very happy tenants, making me a very happy landlord.
I'm out the country a lot and I will be passing details to all of my tenants for them to contact Lothian Domestics directly as a preferred contractor. Thank you very much, from myself and my tenants.
Jamie was great, he quickly diagnosed the problem with my washing machine and sorted it as fast as he could (he needed to order a non-standard part). The line was busy every time I tried to contact the company but I was able to arrange everything via their website (you can book your appointment slot) and was kept up-to-date via texts and emails. Faultless service, will use again if needed.
Website DescriptionLothian Domestics is a growing family run business, established in 2015 to provide domestic appliance repair services across Edinburgh, The Lothians and Lanarkshire. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.