I was immediately offered a replacement for, the squid and prawns in batter. The delivery was frozen, securely packaged and promptly delivered. Upon discussing with Rhoda, of Seafresh, my reaction and response to my first order I realized I ought to have raised the issue with Seafresh directly before making comments on Trustpilot. Hence will contact the supplier and raise any issues regarding an order first, to allow the company to rectify a situation. Speedy responses via the Internet sometimes causes requests for reviews sooner than the brain has taken all in. Officially accepting my mistake and error in handling this situation and more than happy to recommend Seafresh as they are [...read more]"
After making my order I had to call customer service to ensure delivery to my home. When speaking to the lady who took my call I could tell that she new her products very well and she was extremely helpful and extremely pleasant in her attitude towards me the customer. On day of delivery I receive a text saying item would be between 10.37 & 11.37, at 10.44 I got a knock on my door and the goods had arrived in a very secure wrapping and still frozen which meant is was easy to transfer to my freezer. Would recommend this company as they are very professional and helpful to all their customers a definite [...read more]"
Having placed a couple of orders with SeaFresh, I have to say, they can't be faulted. Ordering online is a very simple process, delivery is as promised and the product as described. That sounds a little clinical but honestly, the Cromer crab is to die for, succulent, tasty and very moreish. Likewise, I have never tasted better smoked haddock. I am perfectly happy to recommend SeaFresh to anyone - Rhoda and her team provide the product they promise and the [...read more]"
great customer service even on a Sunday afternoon/evening.
Goods delivered on time....... packing was excellent
Cooking instructions easy to follow
straight into freezer.
All were top quality
my first order I will definitely re-order.
My order lobster tails, garlic [...read more]"
Nearly a year on from first ordering from Seafresh and everything has been excellent. The customer service "Rhoda" is outstanding and the quality of food is exceptional. A special mention for the salt & pepper squid that are just simply [...read more]"