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Ordered by phone as the bookcase was going to our daughters address. Friendly helpful staff meant that ordering was easy. It was delivered on time with the courier ringing my daughter on the day of delivery to confirm time.
Poor. Damaged products, no option to find some which weren’t damaged or marked. Told there were issues with the natural bunk buddies so they had been put in the sale, if this is the case they need to be marked as seconds. Getting them returned and refunded took a long time (this was largely due to DPD not Tidy Books).
It came faulty and they dealt with it by sending out a new part which was great but they didn’t send it to the address it was previously delivered to, they sent it to the billing address. So I had to wait a few weeks to take it from Manchester to Bristol to my mums
Very prompt and easy delivery. Good communication.